An assistant that answers from your knowledge base

Ask about delivery, substitutions or refunds. The panel on the right shows where the assistant found the answer and when it calls in a person.

Questions so far0

Resolved by AI—

Handed to a person0

How the assistant answered

Ask something in the chat and the steps will show up here: what the assistant understood, which article it found and how confident it is.

Knowledge base

Furrow’s team writes the articles. The assistant answers only from them, and topics tagged “human” always go to a person.

MAXIMUM.

An AI support assistant concept by MAXIMUM studio

Furrow is a fictional grocery delivery service. In this demo, answers are matched from the knowledge base right in the browser. In a production build the assistant runs on a large language model, but it still answers only from the company’s knowledge base and cites its source.

Grounded answersThe assistant never makes up policies: every answer is backed by an article the team wrote.
Order lookupIf the question includes an order number, the assistant checks its status. In production, through the store’s API.
Human handoffWhen confidence is low, or the topic is wholesale or a complaint, the chat goes to a person with the full history.
Transparent logicThe team sees which article each answer came from and fills gaps wherever the assistant had to call a person.

Need an assistant for a website, app or customer portal? We’ll connect it to your knowledge base, help desk and CRM.

Maxim Prokopyev, founder of MAXIMUM · maximumstudio.dev

BIG IDEAS. BUILT TO SHIP.